Demo
Claim Intake
Slip and fall at Meridian Plaza, 2nd floor
task_2026-05-01_032·12h ago·Pending
3 / 9
Input snapshot
Channel
email
Sender
ops@meridianholdings.com
Subject
Slip and fall at Meridian Plaza, 2nd floor
Body
Reporting a slip and fall yesterday in the lobby of Meridian Plaza. Visitor, female, 50s, twisted ankle. EMS responded but did not transport. We have CCTV.
Attachments
Output snapshot
Line of business
Commercial GL
Loss type
slip_and_fall
Severity
minor
Reserve est.
$8,000
Assignee
GL Claims, Premises
Notes
Two active policies match: Meridian Holdings, LLC and Meridian Plaza Mgmt, LLC. Need confirmation of correct named insured before assignment.
Routing reasoning
Reason code
policy_lookup_ambiguous
Why HITL
Multiple policy matches. Need human to confirm correct policy.
Validators
- WARNpolicy_match_requiredMultiple matches. Review needed.
- PASSloss_date_present
Confidence
0.73
73% · threshold for auto-approve typically 0.85
- policy_match_strictTwo active policies match named insured (parent and subsidiary).-0.15
Agent
Name
Claim Intake Triage
ID
agent_claim_intake
Version
v4.2.1
Model
claude-sonnet-4-6
Started at
2026-05-01T22:10:57.101Z
Duration
2.9s
Tokens in
120
Tokens out
61
Agent chat
v4.2.1Claim Intake Triage
I
Agent chat
v4.2.1Claim Intake Triage
I
Input snapshot
Channel
email
Sender
ops@meridianholdings.com
Subject
Slip and fall at Meridian Plaza, 2nd floor
Body
Reporting a slip and fall yesterday in the lobby of Meridian Plaza. Visitor, female, 50s, twisted ankle. EMS responded but did not transport. We have CCTV.
Attachments
Output snapshot
Line of business
Commercial GL
Loss type
slip_and_fall
Severity
minor
Reserve est.
$8,000
Assignee
GL Claims, Premises
Notes
Two active policies match: Meridian Holdings, LLC and Meridian Plaza Mgmt, LLC. Need confirmation of correct named insured before assignment.
Agent
Name
Claim Intake Triage
ID
agent_claim_intake
Version
v4.2.1
Model
claude-sonnet-4-6
Started at
2026-05-01T22:10:57.101Z
Duration
2.9s
Tokens in
120
Tokens out
61