Demo
Claim Intake
Tech injured on jobsite, ladder collapse
task_2026-05-02_009·6h ago·Pending
4 / 9
Input snapshot
Channel
phone
Sender
transcribed: Eli Tran, GM, Halverson Plumbing
Subject
Tech injured on jobsite, ladder collapse
Body
Phone intake transcribed. Tech, age 34, fell from a 12-foot ladder on a residential install yesterday. Hospital admitted, suspected fracture, surgery scheduled. Will likely be out 2 weeks plus PT. No third-party involvement.
Output snapshot
Line of business
Workers Compensation
Loss type
fall_from_height
Severity
moderate
Reserve est.
$38,000
Assignee
WC Claims, Bodily Injury
Notes
BI claim. Routing per hard rule. Reserve estimate based on similar fracture claims with 2-3 week lost time.
Routing reasoning
Reason code
severity_jump
Why HITL
Bodily injury claim. Hard rule routes to HITL regardless of confidence.
Validators
- FAILbodily_injury_reviewBodily injury claims always require HITL.
- PASSpolicy_match_required
Confidence
0.69
69% · threshold for auto-approve typically 0.85
- severity_indicator_words"hospital", "surgery", "two weeks" present in description.-0.18
- policy_match_strictPolicy matched on first attempt.+0.12
Agent
Name
Claim Intake Triage
ID
agent_claim_intake
Version
v4.2.1
Model
claude-sonnet-4-6
Started at
2026-05-02T03:10:57.129Z
Duration
2.9s
Tokens in
120
Tokens out
52
Agent chat
v4.2.1Claim Intake Triage
I
Agent chat
v4.2.1Claim Intake Triage
I
Input snapshot
Channel
phone
Sender
transcribed: Eli Tran, GM, Halverson Plumbing
Subject
Tech injured on jobsite, ladder collapse
Body
Phone intake transcribed. Tech, age 34, fell from a 12-foot ladder on a residential install yesterday. Hospital admitted, suspected fracture, surgery scheduled. Will likely be out 2 weeks plus PT. No third-party involvement.
Output snapshot
Line of business
Workers Compensation
Loss type
fall_from_height
Severity
moderate
Reserve est.
$38,000
Assignee
WC Claims, Bodily Injury
Notes
BI claim. Routing per hard rule. Reserve estimate based on similar fracture claims with 2-3 week lost time.
Agent
Name
Claim Intake Triage
ID
agent_claim_intake
Version
v4.2.1
Model
claude-sonnet-4-6
Started at
2026-05-02T03:10:57.129Z
Duration
2.9s
Tokens in
120
Tokens out
52