Demo
Claim Intake
Forklift incident, please open a file
task_2026-05-02_005·4h ago·Pending
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Input snapshot
Channel
email
Sender
rmgr@cascadewarehouses.com
Subject
Forklift incident, please open a file
Body
Reporting a forklift collision in our Renton warehouse. Operator was certified, no injuries, but inventory damage and one bay door is bent. Estimated $12-18K. Please advise.
Attachments
Output snapshot
Line of business
Commercial Property
Loss type
equipment_collision
Severity
minor
Reserve est.
$18,000
Assignee
Property Claims, Standard
Notes
Loss date missing. Email received 2026-05-02; attachment metadata shows photo taken 2026-04-30 but that is not authoritative.
Routing reasoning
Reason code
missing_field
Why HITL
loss_date_present validator failed. Routing for manual entry.
Validators
- FAILloss_date_presentNo loss date in email or attachment metadata.
- PASSpolicy_match_required
Confidence
0.71
71% · threshold for auto-approve typically 0.85
- loss_date_extractedLoss date not present in body or attachments.-0.20
- policy_match_strictPolicy matched on first attempt.+0.15
Agent
Name
Claim Intake Triage
ID
agent_claim_intake
Version
v4.2.1
Model
claude-sonnet-4-6
Started at
2026-05-02T04:46:57.133Z
Duration
2.9s
Tokens in
120
Tokens out
57
Agent chat
v4.2.1Claim Intake Triage
I
Agent chat
v4.2.1Claim Intake Triage
I
Input snapshot
Channel
email
Sender
rmgr@cascadewarehouses.com
Subject
Forklift incident, please open a file
Body
Reporting a forklift collision in our Renton warehouse. Operator was certified, no injuries, but inventory damage and one bay door is bent. Estimated $12-18K. Please advise.
Attachments
Output snapshot
Line of business
Commercial Property
Loss type
equipment_collision
Severity
minor
Reserve est.
$18,000
Assignee
Property Claims, Standard
Notes
Loss date missing. Email received 2026-05-02; attachment metadata shows photo taken 2026-04-30 but that is not authoritative.
Agent
Name
Claim Intake Triage
ID
agent_claim_intake
Version
v4.2.1
Model
claude-sonnet-4-6
Started at
2026-05-02T04:46:57.133Z
Duration
2.9s
Tokens in
120
Tokens out
57