Demo
Claim Intake
FNOL: water + smoke damage at 412 Bridge Park, unit 3B
task_2026-05-02_001·1h ago·Pending
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Input snapshot
Channel
email
Sender
operations@bridgeparkproperties.com
Subject
FNOL: water + smoke damage at 412 Bridge Park, unit 3B
Body
Hi team, reporting a loss at our 412 Bridge Park property, unit 3B. Tenant left a candle unattended overnight. Sprinkler activated, fire was contained but unit is unusable. Estimated repair quote attached, runs $84,500. Please advise next steps. Thanks, Mara.
Attachments
Output snapshot
Line of business
Commercial Property
Loss type
fire_smoke_water_combined
Severity
moderate
Reserve est.
$95,000
Assignee
Property Claims, Mid-Market
Notes
Possible coverage question: sprinkler activation as primary water source vs. fire as primary cause. Flagging for manual assignment.
Routing reasoning
Reason code
low_confidence
Why HITL
Validator policy_match_required failed and confidence 0.62 below 0.80 threshold. Routing to HITL.
Validators
- FAILpolicy_match_requiredCould not match named insured to an active policy.
- PASSloss_date_present
- WARNseverity_within_appetiteEstimated reserve exceeds claim handler default ceiling.
Confidence
0.62
62% · threshold for auto-approve typically 0.85
- loss_description_claritySender mentions both water and fire damage. Ambiguous primary cause.-0.18
- sender_known_clientSender domain matches active commercial property client.+0.22
- policy_lookup_successNo matching active policy found by named insured string.-0.15
Agent
Name
Claim Intake Triage
ID
agent_claim_intake
Version
v4.2.1
Model
claude-sonnet-4-6
Started at
2026-05-02T07:41:57.137Z
Duration
2.9s
Tokens in
120
Tokens out
59
Agent chat
v4.2.1Claim Intake Triage
I
Agent chat
v4.2.1Claim Intake Triage
I
Input snapshot
Channel
email
Sender
operations@bridgeparkproperties.com
Subject
FNOL: water + smoke damage at 412 Bridge Park, unit 3B
Body
Hi team, reporting a loss at our 412 Bridge Park property, unit 3B. Tenant left a candle unattended overnight. Sprinkler activated, fire was contained but unit is unusable. Estimated repair quote attached, runs $84,500. Please advise next steps. Thanks, Mara.
Attachments
Output snapshot
Line of business
Commercial Property
Loss type
fire_smoke_water_combined
Severity
moderate
Reserve est.
$95,000
Assignee
Property Claims, Mid-Market
Notes
Possible coverage question: sprinkler activation as primary water source vs. fire as primary cause. Flagging for manual assignment.
Agent
Name
Claim Intake Triage
ID
agent_claim_intake
Version
v4.2.1
Model
claude-sonnet-4-6
Started at
2026-05-02T07:41:57.137Z
Duration
2.9s
Tokens in
120
Tokens out
59