Client Email Draft

claude-haiku-4-5-20251001·deployed v2.5.3·15 versions, root v1.0.0·HITL 7.1%·accuracy 97.2%

Drafts replies to client emails, scoped to claims status updates, renewal quote delivery, intake scheduling, and routine policy questions. Routes to HITL on first-touch outbound, premium-increase explanations, coverage denials, and any draft scoring below the topic-sensitivity tone threshold.

Prompt source

21 lines · 767 chars

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Version history

15 entries

v2.5.3Deployed
+1 / -1
Tightened tone-score sensitivity for partner-tier accounts.
Sarah Chen·2026-04-25·HITL rate +1.3pp on partner-tier; accuracy unchanged. Acknowledged.
v2.5.2
no changes
Whitespace and formatting cleanup.
Marcus Reed·2026-04-21
v2.5.1
no changes
Patch: fix tone enum drift on urgent.
Sarah Chen·2026-04-15
v2.5.0
+1 / -0
Hard route for first-touch outbound to new clients.
Marcus Levy·2026-04-08·58 cases would route under new rule; reviewer-rated quality gain confirmed.
v2.4.7
no changes
Tone-score signal weighting tuned.
Diane Park·2026-03-22
v2.4.5
no changes
Patch: tighter punctuation rules in salutation.
Lana Park·2026-03-15
v2.4.0
no changes
Tone-score signal added to confidence breakdown.
Diane Park·2026-03-01
v2.3.0
+1 / -0
Added settlement-amount hard route.
Marcus Levy·2026-02-15
v2.2.0
+1 / -0
Added coverage-denial hard route.
Elena Vasquez·2026-02-02
v2.1.0
+3 / -0
Hard route for any premium-increase explanation.
James Whitlock·2026-01-19
v2.0.0
+3 / -0
Major refactor: tone matching from thread history.
Sarah Chen·2026-01-06
v1.3.0
+1 / -0
Added carrier-of-record check before promising carrier action.
Lana Park·2025-12-18
v1.2.0
+4 / -0
Banned settlement amounts in drafts. Compliance request.
Diane Park·2025-12-04
v1.1.0
no changes
Added renewal-quote delivery flow.
Marcus Reed·2025-11-21
v1.0.0
First production version: claim status updates and intake scheduling.
Sarah Chen·2025-11-08

Prompt source

21 lines · 767 chars